"Good design removes friction. Good leadership does the same."
Role: UX Leader & Strategist
Location: Houston, TX
Industry: Fintech / Digital
Experience: 20+ Years
Mood: β Open to new opportunities
Online Now!
Location: Houston, TX
Industry: Fintech / Digital
Experience: 20+ Years
Mood: β Open to new opportunities
Online Now!
Portfolio URL:
jackiethomas.io
jackiethomas.io
Contacting Jackie
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Jackie's Stats
Last Login: Today
Member Since: 2004
Projects Launched: 10+
Revenue Generated: $289K+
Member Since: 2004
Projects Launched: 10+
Revenue Generated: $289K+
Jackie's Blurbs
About me:
I took an unconventional path to get here β five years in the classroom, then a pivot into UX design, and somehow ended up leading digital transformation at a financial institution. Turns out teaching and design have more in common than people think. Both are about making complex things feel simple.
Since then I've grown well beyond the designer title. I lead platform strategy, drive executive decisions with data, and build digital experiences that actually move the needle. I'm a little bit designer, a little bit product manager, and a lot of someone who gets things done.
If you're building something and need someone who thinks differently β let's connect.
Since then I've grown well beyond the designer title. I lead platform strategy, drive executive decisions with data, and build digital experiences that actually move the needle. I'm a little bit designer, a little bit product manager, and a lot of someone who gets things done.
If you're building something and need someone who thinks differently β let's connect.
Who I'd like to meet:
Bold organizations who aren't afraid to do things differently. Leaders who value design thinking as a business strategy. Teams who are hungry to win.
Jackie's Top 8 Skills
UX Strategy
Digital Transformation
Analytics & Data
Journey Mapping
Stakeholder Alignment
Systems Architecture
Figma & Design
Product Management
Jackie's Case Studies
β Credit Builder β Youth Financial Product
Service Blueprint
UX Research
Journey Mapping
Fintech
Designed the end-to-end service blueprint for Credit Builder, a new product helping young adults establish credit over a 12-month period. Defined both the member-facing experience and the back-end staff workflow from the ground up β turning a product that was built without experience in mind into one that works for everyone who touches it.
[ View Case Study ]
Designed the end-to-end service blueprint for Credit Builder, a new product helping young adults establish credit over a 12-month period. Defined both the member-facing experience and the back-end staff workflow from the ground up β turning a product that was built without experience in mind into one that works for everyone who touches it.
[ View Case Study ]
β‘ Loan Automation β Designing for Speed
Workflow Design
Service Blueprint
Staff Experience
Member Experience
Currently designing dual-sided workflows that improve both member and staff experience for transaction dispute resolution within digital banking. Focused on reducing friction, improving clarity, and streamlining back-office operations.
[ View Case Study ]
Currently designing dual-sided workflows that improve both member and staff experience for transaction dispute resolution within digital banking. Focused on reducing friction, improving clarity, and streamlining back-office operations.
[ View Case Study ]
β Wearable Experience Design
Personal Project
User Flows
Prototyping
Design System
A personal practice project designing an Apple Watch app experience from scratch. Started with a real user complaint, built user flows, wireframes, a design system, and high-fidelity mockups.
[ View Case Study ]
A personal practice project designing an Apple Watch app experience from scratch. Started with a real user complaint, built user flows, wireframes, a design system, and high-fidelity mockups.
[ View Case Study ]
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